Shipping policy
The Milestone Shop – Shipping Policy
Effective Date: July 21, 2026
Thank you for shopping with The Milestone Shop! We are committed to creating high-quality products and delivering them as quickly and safely as possible.
Processing Time
All orders require processing before they are shipped.
Processing times vary depending on the product, customization requested, and current order volume. Estimated processing times are listed on each product page.
Please note that processing time is separate from shipping time.
During holidays, sales events, and peak seasons, processing times may be longer than usual.
Shipping Methods
We offer shipping through trusted carriers, which may include:
- USPS
- UPS
- FedEx
Available shipping options and rates are displayed during checkout.
Estimated Delivery
Delivery estimates begin once your order has shipped.
Shipping times vary based on:
- Your location
- Carrier service selected
- Weather conditions
- Holidays
- Other circumstances beyond our control
Estimated delivery dates are not guaranteed.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information (when available).
Please allow up to 24–48 hours for tracking information to update.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If an incorrect or incomplete address is provided:
- Delivery delays may occur.
- Additional shipping charges may apply if a package is returned and needs to be reshipped.
- We are not responsible for orders delivered to the address provided at checkout.
Please contact us as soon as possible if you need to update your shipping address. We can only make changes before your order has shipped.
Lost, Delayed, or Stolen Packages
Once a package has been handed over to the shipping carrier, delivery is the carrier’s responsibility.
The Milestone Shop is not responsible for packages that are:
- Delayed by the carrier
- Lost in transit
- Marked as delivered but not received
- Stolen after delivery
If you experience a delivery issue, we recommend:
- Checking the tracking information.
- Looking around your delivery location and with neighbors.
- Contacting the shipping carrier directly.
- Reaching out to us if you need assistance filing a claim or locating your package.
Damaged Orders
If your order arrives damaged, please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the damaged item
- Photos of the packaging
- A brief description of the issue
We will review your claim and work with you to provide an appropriate resolution.
International Shipping
International shipping may be available for select products.
Customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their country’s customs authorities.
The Milestone Shop is not responsible for delays caused by customs processing.
Shipping Restrictions
Some products may have shipping restrictions based on destination, carrier limitations, or applicable laws.
If we are unable to fulfill your order due to shipping restrictions, you will be notified promptly and issued a refund if applicable.
Multiple Items
If your order contains multiple items, they may ship separately depending on product availability, production schedules, or fulfillment locations.
You will receive tracking information for each shipment when available.
Contact Us
If you have questions about your shipment or this Shipping Policy, please contact The Milestone Shop using the contact information provided on our website or marketplace storefront.
Thank you for choosing The Milestone Shop.
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